Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
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Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
One stop for support
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts by chat or phone
- Global repair coverage1
- Onsite repair for desktop computers: Request that a technician come to your work site3
- Mail-in repair for portable computers3: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provider
Hardware coverage
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
- Your Mac computer
- Battery1
- Included accessories such as the power adapter
- Apple memory (RAM)
- Apple USB SuperDrive
- Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax1
Software support
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, and Keynote, and pro apps such as Final Cut Pro X, Logic Pro X, and more
- Connecting to printers and AirPort networks
How to buy
- Purchase AppleCare+ with your new Mac.
- Or buy it within 60 days of your Mac purchase:
- Online (requires you to verify your serial number)
- At an Apple Store (inspection of Mac and proof of purchase are required)
- By calling 800-275-2273
AppleCare+ available for:
- MacBook
- MacBook Air
- 13” MacBook Pro
- 15” MacBook Pro
- 16” MacBook Pro
For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.
Get support now by phone or chat,
set up a repair, and more.
Call Apple Support at 1-800-APLCARE.
Contact Apple SupportGet support for all of your
Apple devices in one app.
Get the Apple Support appLearn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
MacBook Pro | Out of Warranty |
---|---|
16-inch MacBook Pro | $ 199 |
15-inch MacBook Pro with Retina display | $ 199 |
13-inch MacBook Pro with Retina display | $ 199 |
15-inch MacBook Pro | $ 129 |
13-inch MacBook Pro | $ 129 |
17-inch MacBook Pro (Vintage) | $ 179 |
MacBook Air | Out of Warranty |
---|---|
13-inch MacBook Air | $ 129 |
11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard | $ 29 |
Magic Keyboard with Numeric Keypad | $ 29 |
Magic Mouse 2 | $ 29 |
Magic Trackpad 2 | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
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Packing Pro For Macbook Pro
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
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